FAQs
- General Questions
What is SendBid.co.za?
SendBid.co.za is a convenient service that delivers tender bid documents directly to your doorstep, saving you time and effort.
How does the service work?
Simply browse and select the tender documents you need on our platform, place an order, and we’ll deliver them to you within the specified time.
Which areas do you deliver to?
We currently deliver across South Africa. Please check our delivery coverage on the website or contact our support team for details.
What are the delivery times?
Delivery times depend on your location and the type of tender document. Most orders are processed and delivered within 1-5 working days.
How much does delivery cost?
Delivery costs vary based on your location and the urgency of delivery. You’ll see the final cost at checkout.
What if the tender document I need is not listed?
If you cannot find a specific tender document, contact us directly, and we’ll do our best to source it for you.
Are the documents up-to-date?
Yes, we ensure that all tender documents provided are the most recent and relevant versions available.
- Account & Payments
Do I need an account to place an order?
Yes, creating an account allows you to track your orders and access your delivery history.
What payment methods do you accept?
We accept major payment methods, including credit/debit cards, EFTs, and mobile payments.
Can I cancel or modify my order?
Yes, orders can be canceled or modified before processing begins. Contact customer support for assistance.
- Customer Support
You can reach our support team via email, phone, or WhatsApp. Visit the "Contact Us" section on our website for more details.
What if I receive the wrong document?
If you receive an incorrect document, let us know immediately. We’ll correct the issue at no extra charge.